Frequently Asked Questions
Everything you need to know about shopping with Durex India
What are the standard shipping timelines for orders within India?
We typically process and dispatch orders within 24-48 hours. Depending on your location, delivery usually takes 3 to 5 business days for metropolitan areas and 5 to 7 business days for other regions.
How do I track my order status?
Once your order is shipped, you will receive a tracking link via email and SMS. You can also track your package directly through the 'My Orders' section on our website.
What is your return and exchange policy?
We offer a 7-day hassle-free return and exchange policy for most items, provided they are unused, unwashed, and have all original tags intact. Please note that for hygiene reasons, certain categories like innerwear are non-returnable.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes across India.
How do I ensure I am picking the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements with a well-fitting garment you already own to ensure the perfect fit.
Are your products authentic and of high quality?
Every product sold on Durex India goes through a rigorous quality check process. We guarantee 100% authenticity and use premium fabrics to ensure durability and comfort.