Returns & Exchange Policy
At Durex India, we strive to ensure your fashion choices fit perfectly; however, if you are not completely satisfied, you can return your items within 15 days of delivery. Please ensure that all products remain unworn, unwashed, and retain their original tags and packaging for a successful return.
Initiate Request
Log into your account, navigate to the 'My Orders' section, and select the items you wish to return or exchange.
Quality Inspection
Securely pack the products in their original box and wait for our courier partner to perform a brief on-the-spot quality check.
Free Pickup
Once approved, our logistics team will pick up the package from your doorstep at no additional cost within 24-48 hours.
Instant Refund
After the item reaches our warehouse and passes final inspection, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing